Complex socio-technical systems fail; that is, accidents occur. And it is enormously important for engineers and policy makers to have a better way of thinking about accidents than is the current protocol following an air crash, a chemical plant fire, or the release of a contaminated drug. We need to understand better what the systems …
System safety engineering
source: Nancy Leveson, Engineering a Safer World: Systems Thinking Applied to Safety Why do complex technologies so often fail, and fail in such unexpected ways? Why is it so difficult for hospitals, chemical plants, and railroads to design their processes in such a way as to dramatically reduce the accident rate? How should we attempt to …
Kathleen Tierney on disaster and resilience
The fact of large-scale technology failure has come up fairly often in Understanding Society (link, link, link). There are a couple of reasons for this. One is that our society is highly technology-dependent, relying on more and more densely interlinked and concentrated systems of production and delivery that are subject to unexpected but damaging forms …
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Regulatory thrombosis
Charles Perrow is a leading researcher on the sociology of organizations, and he is a singular expert on accidents and system failures. Several of his books are classics in their field -- Normal Accidents: Living with High-Risk Technologies, The Next Catastrophe: Reducing Our Vulnerabilities to Natural, Industrial, and Terrorist Disasters, Organizing America: Wealth, Power, and the Origins of …
Organizational failure as a meso cause
A recurring issue in the past few months here has been the validity of meso-level causal explanations of social phenomena. It is self-evident that we attribute causal powers to meso entities in ordinary interactions with the social world. We assent to statements like these; they make sense to us. Reorganization of the city's service departments …