Crucial to improving an organization’s performance is being able to obtain honest and detailed assessments of its functioning, in normal times and in emergencies. FEMA has had a troubled reputation for faulty performance since the Katrina disaster in 2005, and its performance in response to Hurricane Maria in Louisiana and Puerto Rico was also criticized by observers and victims. So how can FEMA get better? The best avenue is careful, honest review of past performance, identifying specific areas of organizational failure and taking steps to improve in these areas.
It is therefore enormously disturbing to read an investigative report in the Washington Post ((Lisa Rein and Kimberly Kindy, Washington Post, June 6, 2019); link) documenting that investigation and audits by the Inspector General of the Department of Homeland Security were watered down and sanitized at the direction of the audit bureau’s acting director, John V. Kelly.
Auditors in the Department of Homeland Security inspector general’s office confirmed problems with the Federal Emergency Management Agency’s performance in Louisiana — and in 11 other states hit over five years by hurricanes, mudslides and other disasters.
But the auditors’ boss, John V. Kelly, instead directed them to produce what they called “feel-good reports” that airbrushed most problems and portrayed emergency responders as heroes overcoming vast challenges, according to interviews and a new internal review.
Investigators determined that Kelly didn’t just direct his staff to remove negative findings. He potentially compromised their objectivity by praising FEMA’s work ethic to the auditors, telling them they would see “FEMA at her best” and instructing supervisors to emphasize what the agency had done right in its disaster response. (Washington Post, June 6, 2019)
“Feel-good” reports are not what quality improvement requires, and they are not what legislators and other public officials need as they consider the adequacy of some of our most important governmental institutions. It is absolutely crucial for the public and for government oversight that we should be able to rely on the honest, professional, and rigorous work of auditors and investigators without political interference in their findings. These are the mechanisms through which the integrity of regulatory agencies and other crucial governmental agencies is maintained.
Legislators and the public are already concerned about the effectiveness of the Federal Aviation Agency’s oversight in the certification process of the Boeing 737 MAX. The evidence brought forward by the Washington Post concerning interference with the work of the staff of the Inspector General of DHS simply amplifies that concern. The article correctly observes that independent and rigorous oversight is crucial for improving the functioning of government agencies, including DHS and FEMA:
Across the federal government, agencies depend on inspectors general to provide them with independent, fact-driven analysis of their performance, conducting audits and investigations to ensure that taxpayers’ money is spent wisely.
Emergency management experts said that oversight, particularly from auditors on the ground as a disaster is unfolding, is crucial to improving the response, especially in ensuring that contracts are properly administered. (Washington Post, June 6, 2019)
Honest government simply requires independent and effective oversight processes. Every agency, public and private, has an incentive to conceal perceived areas of poor performance. Hospitals prefer to keep secret outbreaks of infection and other medical misadventures (link), the Department of Interior has shown an extensive pattern of conflict of interest by some of its senior officials (link), and the Pentagon Papers showed how the Department of Defense sought to conceal evidence of military failure in Vietnam (link). The only protection we have from these efforts at concealment, lies, and spin is vigorous governmental review and oversight, embodied by offices like the Inspectors General of various agencies, and an independent and vigorous press able to seek out these kinds of deception.